FAQ

Step 1. Shoppingbag
Shop your favourite items on our webshop. Choose your color & size and add the item(s) to your shopping cart. Have you found everything you want? Then go to your shopping cart and check if the sizes and numbers are correct. Is everything correct? Then click on ‘’proceed checkout’’.

Step 2. Shipping method
Choose the desired shipping method. With the shipping method you can choose the destination country. If you order on weekdays before 4 p.m., we will send your package the same day and with a little luck you will receive it the next day.

Step 3. Checkout
You can enter your personal details when checking out. If you already have an account and you are logged in, this information will be entered automatically. Check this information before you proceed to the shipping method.

Step 4. Payment
Select the payment method you want to use and complete the order. You can pay with iDEAL, PayPal, Visa, MasterCard, eMeastro, Bancontact / Mister Cash and Sofort Banking. In the case of iDEAL, select which bank you have. When you complete the order you will be automatically redirected to the safe Mollie website. After the payment is completed you will receive a confirmation in your e-mail.

Step 5. Check your order.
In the last step, check your order. Finally, click on the “Place your order” button to confirm the order.

PLEASE NOTE: Once you have completed your order, you cannot change it anymore, because your order will be processed immediately so that you can receive it as quickly as possible.

You do not need an account to place an order. We do advise you to create a SLAY WITH CONFIDENCE account if you want to place an order. From your account dashboard you can view your recent order and track and trace details, manage your shipping and billing adressses and edit your password and account details.

After you have completed your order, it will be prepared for shipment as quickly as possible. Since your order is already too far in the shipping process, it is unfortunately no longer possible to change the delivery address. If your order is delivered to the address you specified, you will have to pick up your order yourself.

If your order cannot be delivered, we recommend looking into your track & trace for further delivery instructions.

A backorder product is an pre-order that cannot be shipped according to normal delivery. When you order a SLAY WITH CONFIDENCE product,
it means that it is on its way from the factory from abroad and will be as soon as it arrives. more information. With the backorder function you can already reserve and pay for these products.
if you want a backorder product, our advice is to order it at least 2 weeks in advance if you need the product for special occasions.

How does it work?
Placing a backorder is very easy! You select the clothing you want to order and place it in your shopping cart.
Each backorder product has an expected delivery week, this is the week in which we expect to receive the back-ordered products from the factory *.
Products with different delivery weeks can now be combined in one backorder. We will not ship your order until it is completely complete.

* It may happen that the delivery arrives later than the expected delivery week indicates. In that case we will try to inform you in time about when the delivery will take place.

We provide the following payment methods:

• Bancontact
• Credit Card (American Express, Visa, Maestro & Mastercard)
• Giropay
• iDEAL
• KLARNA achteraf betalen
• KLARNA betaal nu
• KLARNA betaal in 3 delen
• IN3 betaal in 3 termijnen
• Overboeking
• PayPal
• SOFORT banking
• Apple pay
• KBC/CBC Payment
• Belfius Direct Net
• EPS

Select your country to see which payments are available in your country.

The way you receive your refund depends on the payment method you have chosen.

You will receive the refund in the same bank account as the bank account with which you paid your order. The amount will be refunded to your account within three to five working days.

iDEAL
The refund will be made to the same account number as the account with which you paid your order. The amount will be returned to your account within three working days.

Bancontact
The refund will be made to the same account number as the account with which you paid your order. The amount will be returned to your account within three working days.

PayPal
Once you have received a confirmation from us, we will have submitted a refund request to PayPal. PayPal will process this within 5 working days.

Credit Card (American Express, Visa, Maestro & Mastercard)
The refund will be made to the same account number as the account with which you paid your order. The amount will be available as credit on your credit card within three working days.

KLARNA
If you have paid with KLARNA, you will receive an invoice within 24 hours after receipt of a confirmation. Have you already paid your invoice? Then you will receive a refund on your account within 5-7 working days on behalf of KLARNA. For more information click here.

IN3
If you have paid with IN3, they will wait for the webshop to send the the confirmation for credit of your canceled or returned order. You will receive a refund  by IN3 within 5-7 working days after confirmation. For more information click here.

Unfortunately, it is not possible to have your package delivered at a PO box. Your order can only be shipped to an address.

DELIVERIES WITHIN THE NETHERLANDS:
From 1 to 5 working days

DELIVERIES WITIN EUROPE ZONE 1:
From 5 to 9 working days

DELIVERIES WITHIN EUROPE ZONE 2:
From 7 to 10 working days

DELIVERIES IN ALL OTHER COUNTRIES:
From 9 to 14 working days

SHIPPING COST NETHERLANDS
The shipping cost within the Netherlands is standard delivery €7,56 including. VAT or signature for delivery €9,20 including VAT.

SHIPPING COST EUROPE AND INTERNATIONAL
The shipping cost depends on the country and shipping method, Please select your country at the checkout.

OUTSIDE EUROPE:
Packages will be shipped using our standard shipping service, which will be PostNL or DHL. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by SLAY WITH CONFIDENCE, nor are they included in the order total. Any applicable fees will be due upon delivery.

INTERNATIONAL SHIPPING POLICIES
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

ESTIMATED SHIPPING BACKORDERS (PRE-ORDERS):
Backorders/Pre-orders (products available on backorder) are shipped out within 2-8 weeks. On average, it takes 2-8 weeks before these backorder products are in stock and can be shipped. Date given is estimated, stocks may reach earlier or later. All other orders (in stock), our current processing time is 1-5 working days (excluding weekends and holidays) as mentioned in on our website.

Unfortunately, it can happen that something went wrong while processing your order. In that case, we ask you to contact our customer service immediately. It is also useful to send photos of the wrong item and the label of the wrong item. Our customer service will process your message as quickly as possible and look for the best solution.

Despite the enormous impact of the COVID-19 virus, your order at SLAY WITH CONFIDENCE is still sent and delivered. We follow all developments closely and will do everything we can to continue delivering the packages.
We will keep you informed about the status of your order in the confirmation email.

Abroad
We are only experiencing consequences from and to those areas abroad that are designated as risk areas. In some cases, the local government has implemented strict controls to prevent the spread of the disease. In such cases, the collection, delivery and storage services of all carriers are suspended. More information on areas where our services are restricted or suspended due to the virus can be found online at the website of your parcel service.

Not satisfied with your SLAY WITH CONFIDENCE item(s)? Unfortunately it can happen that a product is not entirely what you had in mind. It is possible to return your order (at your own expense).
We are happy to process your returns. Please contact us via the contact form or send a email to info@slaywithconfidence.com.
All returns must be returned within 14 days of receipt. For more information about Returns please check out the return page.

RETURN CONDITIONS

• All returns must be returned within 14 days of receipt.
• All products must be unworn and unwashed and have the original SLAY WITH CONFIDENCE tags still attached.
• No makeup, stains, damages and/or strong smells.
• Lingerie, underwear briefs/thongs, swimwear, bodysuits, jewellery, cosmetics
  and face coverings cannot be returned and/or refunded from a hygienic point of view if the original packaging and/or hygiene seal has been removed.
• Re-use the original packaging, tape the package securely and attach the address label included in your package.
• Go to your local post office and return your package.
• The shipping costs of your return are not covered by SLAY WITH CONFIDENCE.
• Please hold on to your proof of shipment until the refund has been made.
• Once we’ve received your return, you can expect to receive a refund within 14 working days.
• The shipping and processing of international returns can take up to 21 working days.
• You will receive a confirmation email when your return is processed.
• Orders that fall outside the return period of 14 days will not be refunded or accepted.

LINGERIE, UNDERWEAR BRIEFS/THONGS, SWIMWEAR, BODYSUITS, PIERCED JEWELLERY, COSMETICS AND FACE COVERINGS
For hygiene reasons we cannot accept returns and offer refunds on lingerie, underwear briefs/thongs, swimwear if the original packaging and/or hygiene seal has been removed.
We cannot accept returns and offer refunds on jewellery, cosmetics or face coverings. This does not affect your statutory rights.

When you return an item, you must always enclose a copy of the packing slip.
If we receive an item that does not meet the above return conditions, we unfortunately cannot accept it.

For more information about Returns please check out the return page.

We do not offer exchanges as we cannot guarantee the availability of item(s) upon arrival of your return package.
However, you are more then welcome to return the item that you don’t wish to keep and place a new order for the item you want instead.

For more information about Returns please check out the return page.

When you have returned part of the order, the purchase amount excluding shipping costs will be refunded to your account within 14 business days.
If you return the entire order in it’s original condition, you will receive a refund of the purchase amount including shipping costs. We will credit the amount in the same way you paid.

For more information about Returns please check out the return page.