Not satisfied with your SLAY WITH CONFIDENCE item(s)? We are happy to process your returns. Please contact us via the contact form or send a email to email@example.com
Anything that has been purchased online can be returned within 14 days, orders may be returned and we will issue a refund. To send the item back please fill in the return form. Instructions on how to send it are on the return form.
PAY ATTENTION! The return period ends 14 days after the day on which your product is delivered. For example: you buy a product online on our website. This will be delivered to your home on January 1. The return period ends January 15.
Click here to download return form (Dutch version)
Click here to download return form (English version)
- All returns must be returned within 14 days of receipt. for example
- All products must be unworn and unwashed
- All the original SLAY WITH CONFIDENCE tags are still attached and not tampered with.
- No makeup, stains, damages, and/or strong (parfume) smells.
- Due to hygiene reasons, lingerie, underwear briefs/thongs, swimwear, bodysuits, cosmetics, jewellery and face coverings may not be exchanged or returned.
- Re-use the original packaging, tape the package securely and attach the address label included in your package.
- Go to your local post office and return your package.
- The shipping costs of your return are not covered by SLAY WITH CONFIDENCE.
- Please hold on to your proof of shipment until the refund has been made.
- Once we’ve received your return, you can expect to receive a refund within 14 working days.
- The shipping and processing of international returns can take up to 21 working days.
- You will receive a confirmation email when your return is processed.
- Orders that fall outside the return period of 14 days will not be refunded or accepted.
LINGERIE, UNDERWEAR BRIEFS/THONGS, SWIMWEAR, BODYSUITS, PIERCED JEWELLERY, COSMETICS AND FACE COVERINGS
For hygiene reasons we cannot accept returns and offer refunds on lingerie, underwear briefs/thongs, swimwear if the original packaging and/or hygiene seal has been removed.
We cannot accept returns and offer refunds on jewellery, cosmetics or face coverings. This does not affect your statutory rights.
When you return an item, you must always enclose a copy of the invoice/packing slip.
If we receive an item that does not meet the above return conditions, we unfortunately cannot accept it.
You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected” condition. In the event they are not in an “as expected” condition, please mail to firstname.lastname@example.org as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
SHIPPING ERRORS OR DAMAGED PRODUCTS
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 14 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product, as per our Shipping Policy.
PAY ATTENTION! We do not accept clothing that has been worn. You are required to inspect the delivered products once you receive your order and ensure that the products are “as expected” condition.
We do not offer exchanges as we cannot guarantee the availability of item(s) upon arrival of your return package.
However, you are more then welcome to return the item that you don’t wish to keep and place a new order for the item you want instead.
When you have returned part of the order, the purchase amount excluding shipping costs will be refunded to your account within 14 business days.
If you return the entire order in it’s original condition, you will receive a refund of the purchase amount including shipping costs. We will credit the amount in the same way you paid.
We provide you with a return label. You can only return your order with our return label. The return label is linked to your order.
You can buy a return label from via SLAY WITH CONFIDENCE to return your order. Contact us at email@example.com and we will send you a return label.
Do not forget to mention your name and order number You can deliver your package to a local Postal point.
Return costs are for your own account. Return shipment within the Netherlands costs € 7.59 including VAT or signature for delivery € 9.20 including VAT.
When you have send your return, always keep the track & trace receipt until your return has been processed! If we receive your return shipment, we will process the refund within 14 working days.The return costs differ per country.
RETURN COSTS EUROPE AND INTERNATIONAL
Return costs are for your own account. The return costs for Europe/international countries differ per country. Please note that the return costs are not always the same as the shipping costs, which can sometimes be a bit more expensive. The international return costs depend on the country and shipping method. For example:
Return costs Belgium: € 14.87 excl. VAT (€ 18.00 incl. VAT).
Return costs Luxembourg: €15.37 excl. VAT (€18.60 incl. VAT).
Return costs Germany € 14.87 excl. VAT (€ 18.00 incl. VAT).
PAY ATTENTION! DAMAGED AND LOST RETURNS.
We must have received the return within 14 days. The return shipment is always the risk of the sender.
SLAY WITH CONFIDENCE is not liable for damaged or lost returns. It is not possible to initiate a return (and possible refund) if we did not receive your package or if your package is lost in the return process.