WHAT ARE PRE-ORDERS?
This occurs when a product is announced or made available for purchase before it is officially released or produced. Customers can place orders for the product in advance, securing their purchase for when the item becomes available. Pre-orders allow customers to reserve items before they are released or produced.
ESTIMATED SHIPPING FOR PRE-ORDERS
Pre-orders are usually processed for shipping within a period of 2 to 3 weeks. Please note that the date given is an estimate and delivery may occur earlier or later than expected. For more information about shipping times, please refer to our Shipping Policy.
ORDERING PRE-ORDER AND IN-STOCK PRODUCTS TOGETHER: HOW DOES IT WORK?
If you place an order with both in-stock items and a pre-order or backorder item, we will consolidate the order and ship it as soon as all items are available. This means that your entire order will be delivered at the same time. This policy remains in effect even if the expected delivery time is extended due to delays from our suppliers.
Please note that we depend on our suppliers for pre-orders and backorders. If we cannot meet the expected delivery time, we will inform you quickly by email.
If you would like to receive the products in stock sooner, we recommend that you place separate orders for these items. This will allow us to quickly ship the available items without delay, so that you receive them as soon as possible.
CANCELLATIONS & REFUNDS
You have the right to cancel your pre-order at any time before the item has been shipped. To cancel, please contact us at contact@slaywithconfidence.com. If your pre-order is cancelled, you will receive a full refund via the original payment method within 14 days. If a pre-order item becomes unavailable or cannot be delivered within a reasonable timeframe, we will notify you by email and offer you the option to cancel for a full refund.