SELF RETURN SERVICE
How to submit a return request in your account.
1. Log into your account
Click the LOGIN icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
Log in to your account
In the "Email" field, enter your email address (you used to place the order), and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
2. Click request return
Click "Request return" for the order that you want to submit the return for.
3. select items
If your order has more than one item, then select the items that you want to return.
4. Select return reason
Select a return reason and add a note for the store. (If you would like to send the return with insurance, please let us know by mentioning it in the notes when submitting your return request).
5. Click request return
Click "Request return".
If your return request is approved, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund or store credit. More information about refunds and store credit can be found in our return policy below.
RETURN POLICY
If we receive (clothing) items that do not meet the return conditions below, we unfortunately cannot accept them
1. Return period
Cooling off period: 14 days from the date of delivery.
Return window: Within 14 days from the date the return label is issued.
2. Return Conditions
To receive a full refund, returned items must:
- Be in original packaging with packing slip.
- Be unused, unwashed, undamaged, and include all original tags.
- Show no signs of use or hygiene wear, such as makeup stains, grease, other substances that cause contamination or staining or strong (perfume) scents.
Non-returnable items: lingerie, underwear, swimwear, bodysuits, items with removed hygiene seals, jewelry, cosmetics, and face coverings (due to hygiene regulations), Final sale items.
3. Return shipping cost
Return shipping costs are the customer’s responsibility:
- Netherlands (standard): € 8.40 incl. VAT
- Netherlands (insured): from € 10,21 incl. VAT
- International shipping: return shipping costs vary by country.
If you would like to send the return with insurance, please let us know by mentioning it in the notes when submitting your return request.
A return label will be automatically provided by email. You can complete the payment via the payment link you will receive by email. Always keep your tracking details.
4. refunds
Upon receipt: refund within 14 days. Refunds are usually processed using the same payment method that was used when placing the original order and/or store credit.
Refunds:
- Within the Netherlands: full return amount including original shipping costs (if the full order is returned).
- International: refund excludes original shipping costs. For partial returns within the EU, original shipping costs are not refunded.
- Refunds in the form of store credit equal the purchase amount (excluding shipping cost).
5. Final sale
Products explicitly marked as 'Final Sale' are offered at significantly reduced prices. These items may still be returned within the withdrawal period, but refunds will be issued in the form of store credit equal the purchase amount (excluding shipping cost).
Products with a discount of less than 60% are eligible for a regular refund to your original payment method.
6. Store credit
Store Credit Conditions:
- Store credit only applies to items that are not eligible for a refund to the original payment method, such as Final Sale items and/or discounted by 60% or more.
- Store credit will be issued by the seller within 14 days after receiving and inspecting the returned item.
- The credit will be linked to the email address used for the original order.
- Store credit is not redeemable for cash or bank transfer.
- Store credit cannot be transferred to another person, email address, or account.
- Store credit is valid for a period of 12 months from the date of issuance, unless otherwise stated by the seller.
- When returning products purchased with store credit, the purchase amount will be reissued as store credit. No monetary refund will be given.
How to View Your Store Credit:
Log in to our webshop using the email address you used to place your order. You can find your available store credit in the top right corner by clicking the arrow next to your initials and then selecting “Profile.” The credit is also visible during checkout.
7. Damaged or incorrect items
Did you receive a damaged or incorrect product? Report it within 24 hours of delivery via contact@slaywithconfidence.com
We will cover all costs and arrange a replacement or refund within 14 days.
8. inspection and communication
Please inspect your order carefully upon arrival. Issues must be reported within 24 hours. Include photos, order details, and a description to speed up resolution.
We do not offer warranty or repairs after washing – always follow the care instructions.
9. Damaged and lost returns
The return shipment is always the risk of the sender, even if you have received the return label from us. SLAY WITH CONFIDENCE is not liable for damaged or lost returns. It is important to note that we cannot process a return (and therefore cannot issue a refund) if we do not receive your package or if it is lost during the return process. Please note that PostNL/DHL will only investigate damaged and lost packages if they were sent with insurance (registered delivery).