RETURN POLICY

Not happy with your SLAY WITH CONFIDENCE item(s)? We are here to help you with your returns. You can submit a return request here by logging in with the email address you used to place the order. Follow the steps below to complete your return.

Please note: return requests can only be submitted within the 14-day cooling-off period.

SELF RETURN SERVICE 

Submit a return request

Click the LOGIN icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account

In the "Email" field, enter your email address (you used to place the order), and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store. (If you would like to send the return with insurance, please let us know by mentioning it in the notes when submitting your return request).

5. Click "Request return".

If your return request is approved, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

PLEASE NOTE: As part of the Final Sale, products cannot be returned or exchanged. You cannot submit a request for Final Sale items. More information about the Final Sale can be found further down in this return policy.

📦 RETURN  POLICY


 1. Return Period

Term

Duration

Cooling-off period

14 days from the date of delivery.

Return window

Within 14 days from the date the return label is issued


Returns outside of these timeframes will not be accepted.

 2. Return Conditions

To receive a full refund, returned items must:

  • Be in original packaging with packing slip.
  • Be unused, unwashed, undamaged, and include all original tags.
  • Show no signs of use or hygiene wear, such as makeup stains, grease, other substances that cause contamination or staining or strong (perfume) scents. 

Non-returnable items: lingerie, underwear, swimwear, bodysuits, items with removed hygiene seals, jewelry, cosmetics, and face coverings (due to hygiene regulations), Final sale items.

3. Return Shipping & Costs

Return shipping costs are the customer’s responsibility:

  • Netherlands (standard): € 8.40 incl. VAT
  • Netherlands (insured): from € 10,21 incl. VAT
  • International shipping: return shipping costs vary by country.

If you would like to send the return with insurance, please let us know by mentioning it in the notes when submitting your return request.

A return label will be automatically provided by email. You can complete the payment via the payment link you will receive by email. Always keep your tracking details.

 4. Refunds

Upon receipt: refund within 14 days.

Refunds:

  • Within the Netherlands: full return amount including original shipping costs (if the full order is returned).
  • International: refund excludes original shipping costs. For partial returns within the EU, original shipping costs are not refunded.

5. Final Sale & Clearance Items

Items with a 60% discount or more and/or clearly marked as ‘Final Sale’ are not eligible for a return or refund.


6. Store credit

If a returned item is not eligible for a monetary refund (for example, Final Sale), we may offer store credit as an alternative. Contact us via contact@slaywithconfidence.com

Store Credit Conditions:

    • Store credit only applies to items that are excluded from monetary refunds, such as Final Sale items.
    • Store credit will be issued by the seller within 14 days after receiving and inspecting the returned item.
    • The credit will be linked to the email address used for the original order.
    • Store credit is not redeemable for cash or bank transfer.
    • Store credit cannot be transferred to another person, email address, or account.
    • Store credit is valid for a period of 12 months from the date of issuance, unless otherwise stated by the seller.
    • When returning products purchased with store credit, the purchase amount will be reissued as store credit. No monetary refund will be given.

    How to View Your Store Credit:

    Log in to our webshop using the email address you used to place your order. You can find your available store credit in the top right corner by clicking the arrow next to your initials and then selecting “Profile.” The credit is also visible during checkout.

    7. Damaged or Incorrect Items

    Did you receive a damaged or incorrect product? Report it within 24 hours of delivery via contact@slaywithconfidence.com
    We will cover all costs and arrange a replacement or refund within 14 days. 

    8. Inspection & Communication

    Please inspect your order carefully upon arrival. Issues must be reported within 24 hours. Include photos, order details, and a description to speed up resolution. 

    We do not offer warranty or repairs after washing – always follow the care instructions.

    9. Damaged and Lost returns

    The return shipment is always the risk of the sender, even if you have received the return label from us. SLAY WITH CONFIDENCE is not liable for damaged or lost returns. It is important to note that we cannot process a return (and therefore cannot issue a refund) if we do not receive your package or if it is lost during the return process. Please note that PostNL/DHL will only investigate damaged and lost packages if they were sent with insurance (registered delivery).