RETURN POLICY

Are you dissatisfied with your SLAY WITH CONFIDENCE item(s)? We're here to assist you with your returns. Please contact us via email at returns@slaywithconfidence.com and provide information about your order, reason for return, contact details, a description of the issue.

 

RETURNING YOUR PRODUCT
All items, including those purchased during sales, must be returned within 14 days after re. Simply returning the product is not sufficient; you must notify us via email of your intent to return the item. Failure to do so may result in your return being declined.


FINAL SALE PRODUCTS

Final sale items and customized products, cannot be exchanged or returned. This policy strictly applies to final sale items.


THE SHIPPING DATE COUNTS

There may be instances where we receive the product after the 14-day period. However, what truly matters is the shipping date. As long as you initiate the return process within 14 days, you will meet the deadline. We can track the date you sent your return based on the return label associated with your order.


RETURN CONDITIONS
Failure to meet the return conditions outlined below will result in us being unable to accept returns.

  • All items, including those purchased during sales, must be returned within 14 days.
  • Return shipping costs are the responsibility of the customer. The return shipping costs are not covered by SLAY WITH CONFIDENCE.
  • When returning, please include the packing slip of the item.
  • The item must be returned in its original packaging.
  • The product must be unworn, unwashed, unaltered, and undamaged, with all original labels attached.
  • Exercise caution with makeup; items with makeup stains will not be accepted for return.
  • Exercise caution with strong odors, such as perfume; items with strong odors will be subject to depreciation.
  • Orders that exceed the 14-day return window will not be accepted for return.
  • No warranty is provided. Any issues arising during washing are your responsibility.
  • Lingerie, underwear/thongs, swimwear, bodysuits, dresses with attached bodysuits, jewelry, cosmetics, and facial coverings cannot be processed or returned due to hygiene reasons.



LINGERIE, UNDERWEAR BRIEFS/THONGS, SWIMWEAR, BODYSUITS, DRESSES WITH ATTACHED BODYSUITS, PIERCED JEWELRY, COSMETICS, AND FACE COVERINGS.
For hygiene purposes, we are unable to accept returns or provide refunds on lingerie, underwear briefs/thongs, swimwear, bodysuits, or dresses with attached bodysuits if the original packaging and/or hygiene seal has been removed. Likewise, returns and refunds are not possible for jewelry, cosmetics, or face coverings. This policy does not affect your statutory rights.


DEPRECIATION
We retain the right to reject returns or decrease their value in cases of damage, makeup stains, and/or strong perfume odors, and to charge these costs to the customer. Therefore, please ensure that your return adheres to the aforementioned requirements and is appropriately packaged for return.


INSPECTION
Upon receiving your order, it is imperative that you inspect the delivered products to ensure they meet your expectations. Should you find that they do not meet this standard, please promptly email returns@slaywithconfidence.com with all pertinent information, including your order details, contact information, a description of the issue, and photographic evidence.


SHIPPING ERRORS OR DAMAGED PRODUCTS
We are dedicated to offering only high-quality products. To ensure this, each item undergoes several quality checks before being shipped. If you have received an incorrect or damaged product, please contact us immediately within 24 hours of receiving your order to qualify for a free exchange with a new, similar product or a refund. Every item is meticulously photographed and inspected prior to dispatch.

In the event of a refund, we will process your full reimbursement within 14 days of receiving the incorrect or damaged product, in accordance with our Shipping Policy.

PLEASE NOTE: We do not accept clothing that has been worn OR DAMAGED BY YOU. It is your responsibility to inspect the delivered products upon receipt of your order and ensure they are in the expected condition.


EXCHANGES
We do not facilitate exchanges as we cannot guarantee the availability of the item(s) upon receipt of your return package. However, you are welcome to return the unwanted item and place a new order for the item you desire instead.


REFUND IN THE NETHERLANDS
If you return part of your order, the purchase amount excluding shipping costs will be refunded to your account within 14 business days. Returning the entire order in its original condition entitles you to a refund of the purchase amount, including shipping costs. The refunded amount will be credited in the same manner as the original payment method.


REFUND FOR EUROPE AND INTERNATIONAL ORDERS
Returning the entire order in its original condition qualifies you for a refund of the purchase amount, excluding shipping costs. Please note that we do not refund original shipping charges for international orders.


RETURN LABEL

We will provide you with a return label linked to your order. The return costs are your responsibility. To obtain the return label, please contact us at returns@slaywithconfidence.com, ensuring to include your name, order number, reason for return, and preferred shipping method (standard or signature delivery). If you do not specify a shipping method, we will provide a return label for standard package delivery.


RETURN COSTS IN THE NETHERLANDS
The return costs are for your own account. We will automatically provide a return label for standard package delivery. The return costs for standard package delivery within the Netherlands amount to €8.16 including VAT. If you prefer to return the package with a signature upon delivery, please notify us immediately via email when registering the return. The costs for signature upon delivery within the Netherlands start from €9.50 including VAT. Always retain the track and trace receipt until your return has been processed.


RETURN COSTS FOR EUROPE AND INTERNATIONAL ORDERS
Return costs are your responsibility. The return costs for European and international countries vary depending on the country and shipping method.

DAMAGED AND LOST RETURNS.
The return shipment is always the risk of the sender, even if you have received the shipping label from us. SLAY WITH CONFIDENCE bears no liability for damaged or lost returns. It's important to note that we cannot initiate a return (and consequently, a refund) if we do not receive your package or if it becomes lost during the return process. Please be aware that PostNL only investigates damaged and lost packages if they have been sent with insurance (signed for delivery).