Final Sale – Important Information

Final Sale – no refunds to the original payment method. Returns within 14 days will be refunded in the form of store credit.

Final Sale Policy

Products explicitly marked as 'Final Sale' are offered at significantly reduced prices. These items may still be returned within the withdrawal period, but refunds will be issued in the form of store credit equal the purchase amount (excluding shipping cost). 

Other Sale Items

Products with a discount of less than 60% are eligible for a regular refund to your original payment method.

WHAT ARE PRE-ORDERS?
This occurs when a product is announced or made available for purchase before it is officially released or produced. Customers can place orders for the product in advance, securing their purchase for when the item becomes available. Pre-orders allow customers to reserve items before they are released or produced.

ESTIMATED SHIPPING FOR PRE-ORDERS
Pre-orders are usually processed for shipping within a period of 2 to 3 weeks. Please note that the date given is an estimate and delivery may occur earlier or later than expected.

ORDERING PRE-ORDER AND IN-STOCK PRODUCTS TOGETHER: HOW DOES IT WORK?
If you place an order with both in-stock items and a pre-order or backorder item, we will consolidate the order and ship it as soon as all items are available. This means that your entire order will be delivered at the same time. This policy remains in effect even if the expected delivery time is extended due to delays from our suppliers.
Please note that we depend on our suppliers for pre-orders and backorders. If we cannot meet the expected delivery time, we will inform you quickly by email.

If you would like to receive the products in stock sooner, we recommend that you place separate orders for these items. This will allow us to quickly ship the available items without delay, so that you receive them as soon as possible.

WE DELIVER WORLDWIDE
We offer worldwide shipping; however, we do not ship to APO, PO Box, or FPO addresses.

PROCESSING GUIDELINES

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centre by the applicable carrier. During sale & holiday period the processing time can increase to up to 3-5 working days. 

All products on the website are subject to availability. if any of the products you have ordered are out of stock, we will inform you promptly.

ESTIMATED SHIPPING PRE-ORDER ITEMS

Pre-orders are usually shipped within 2-3 weeks. Please note that the date given is an estimate and delivery may be earlier or later than expected

IMPORT TAXES AND DUTIES

All duties and/or taxes are the responsibility of the customer and are not collected by SLAY WITH CONFIDENCE, nor are they included in the order total.

Not happy with your SLAY WITH CONFIDENCE item(s)? We are here to help you with your returns. You can submit a return request here by logging in with the email address you used to place the order. Follow the steps below to complete your return.

RETURN  POLICY

RETURN PERIOD

Returns outside of these timeframes will not be accepted.

RETURN CONDITIONS.

To receive a full refund, returned items must:

• Be in original packaging with packing slip.
• Be unused, unwashed, undamaged, and include all original tags.
• Show no signs of use or hygiene wear, such as makeup stains, grease, other substances that cause contamination or staining or strong (perfume) scents
  Non-returnable items: lingerie, underwear, swimwear, bodysuits, items with removed hygiene seals, jewelry, cosmetics, and face coverings (due to hygiene regulations).

RETURN SHIPPING & COSTS

Return shipping costs are the customer’s responsibility:

• Netherlands (standard): € 9.11 incl. VAT
• Netherlands (Signed by delivery): from € 12,38 incl. VAT
• International shipping: return shipping costs vary by country.

If you would like to send the return with insurance, please let us know by mentioning it in the notes when submitting your return request.

A return label will be automatically provided by email. You can complete the payment via the payment link you will receive by email. Always keep your tracking details.

REFUNDS

Upon receipt: refund within 14 days. Refunds are usually processed using the same payment method that was used when placing the original order.

Refunds:

• Within the Netherlands: full return amount including original shipping costs (if the full order is returned).
• International: refund excludes original shipping costs. For partial returns within the EU, original shipping costs are not refunded.
  
• Refunds in the form of store credit equal the purchase amount (excluding shipping cost). 
  

FINAL SALE

Products explicitly marked as 'Final Sale' are offered at significantly reduced prices. These items may still be returned within the withdrawal period, but refunds will be issued in the form of store credit equal the purchase amount (excluding shipping cost). 

STORE CREDIT

Store Credit Conditions

• Store credit only applies to items that are not eligible for a refund to the original payment method, such as Final Sale items and/or discounted by 60% or more
  
  
• Store credit will be issued by the seller within 14 days after receiving and inspecting the returned item.
  

• The credit will be linked to the email address used for the original order.
  
  
• Store credit is not redeemable for cash or bank transfer.
  
  
• Store credit cannot be transferred to another person, email address, or account.
  
  
• Store credit is valid for a period of 12 months from the date of issuance, unless otherwise stated by the seller.
  
  
• When returning products purchased with store credit, the purchase amount will be reissued as store credit. No monetary refund will be given.

How to View Your Store Credit:

Log in to our webshop using the email address you used to place your order. You can find your available store credit in the top right corner by clicking the arrow next to your initials and then selecting “Profile.” The credit is also visible during checkout.

INSPECTION, DAMAGED OR INCORRECT ITEMS

Please inspect your order carefully upon arrival. Issues must be reported within 24 hours. Include photos, order details, and a description to speed up resolution. 

Did you receive a damaged or incorrect product? Report it within 24 hours of delivery via contact@slaywithconfidence.com We will cover all costs and arrange a replacement or refund within 14 days

We do not offer warranty or repairs after washing – always follow the care instructions.

DAMAGED AND LOST RETURNS

The return shipment is always the risk of the sender, even if you have received the return label from us. SLAY WITH CONFIDENCE is not liable for damaged or lost returns. It is important to note that we cannot process a return (and therefore cannot issue a refund) if we do not receive your package or if it is lost during the return process. Please note that PostNL/DHL will only investigate damaged and lost packages if they were sent with insurance (registered delivery).