FAQ

Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about our products, shipping, payments and more. We want to make sure your shopping experience is as smooth and enjoyable as possible. Can't find the answer to your question? Feel free to contact us, we're happy to help!

HOW FAST WILL MY ORDER BE DELIVERED WITHIN THE NETHERLANDS?

We will deliver the products as soon as possible. Orders are usually shipped within 1-5 days after placing the order. Please contact our customer service team if you have not received the delivery within the described time frame.

How long does it take for an (INTERNATIONAL) order to arrive?

International orders typically arrive within 2-4 weeks of shipment. Please note that these orders must clear customs in your country before they can be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, there may be carrier delays due to factors outside of our control. Unfortunately, we cannot control how quickly an order will arrive once it has left our warehouse. It is best to contact the carrier for more information on the location of your package and the expected delivery date.

How can I return my items?

We do not currently offer free returns for customers outside of the Netherlands. You will therefore need to cover all costs of returning items to us. We recommend marking your parcel as 'returned goods' to avoid additional customs charges. Please remember: We strongly recommend returning items via a registered, trackable service and obtaining and retaining proof of postage as we cannot accept responsibility for items that do not arrive with us.

How can I choose the right size for me?

SLAY WITH CONFIDENCE has developed a universal sizing system that is intended to be a unique reference for all countries. You can easily find the best size for you by referring to our Size Guide, which offers a conversion table for all major sizing systems of different countries. The Size Guide can be easily found on each product page.

What Payment Methods Do You Accept?

SLAY WITH CONFIDENCE accepts the following payment methods for online purchases:

• All major credit cards as shown at checkout

• IDEAL

Please note: Your billing address must match the address on your credit card statement.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a track & trace code. With this code you can track your order via PostNL and/or DHL Express.