We strive to ship your order quickly. Estimated delivery times vary by country. All orders are shipped via PostNL and DHL. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping costs include VAT. Please note that delivery times may be affected during holidays and sales periods.
ESTIMATED DELIVERY TIMES WITHIN THE NETHERLANDS:
Our goal is to deliver all orders within 1-5 business days of order processing. However, during sales periods this time may be longer. We offer standard shipping options to your chosen address, including Standard Shipping and Standard Shipping with Signature Upon Delivery. Once your order has been shipped, you will receive a tracking number. Please note that it may take up to 48 hours for tracking information to update online.
NOT HOME? WHAT TO DO?
In that case, you can check your tracking information for details about your shipment. The POSTNL courier will take your package to a local POSTNL point. You can collect your package at a convenient time. Please note that the recipient must sign for the delivery and you must show an ID when collecting your order.
IMPORTANT:
PostNL will hold your package for a maximum of 7 days. If the package is not picked up within this period, it will be returned to us. Should you wish to have your order reshipped, additional shipping costs will be charged, which will be passed on to you. We will send you a payment link to complete the transaction.
WE DELIVER WORLDWIDE
We offer worldwide shipping; however, we do not ship to APO, PO Box, or FPO addresses.
DELIVERY TIMES WITHIN THE NETHERLANDS
1 to 5 working days
DELIVERY TIMES WITHIN EUROPE ZONE 1
5 to 9 working days
DELIVERY TIMES WITHIN EUROPE ZONE 2
7 to 10 working days
DELIVERY TIMES TO ALL OTHER COUNTRIES
9 to 14 working days
ESTIMATED SHIPPING FOR PRE-ORDER AND BACKORDER
Pre-orders and backorders are usually shipped within 2-3 weeks. However, the average time for these products to be in stock and ready to ship is 2-8 weeks. Please note that the date given is an estimate and delivery may be earlier or later than expected.
ORDERING PRE-ORDER AND BACKORDER PRODUCTS TOGETHER: HOW DOES IT WORK?
If you place an order with both in-stock items and a pre-order or backorder item, we will consolidate the order and ship it as soon as all items are available. This means that your entire order will be delivered at the same time. This policy will continue to apply even if the expected delivery time is extended due to delays at our suppliers.
Please note that we depend on our suppliers for pre-orders and backorders. If we cannot meet the expected delivery time, we will inform you quickly by email.
If you want to receive the products in stock sooner, we recommend that you place separate orders for these items. This will allow us to quickly ship the available items without delay, so that you receive them as soon as possible.
SHIPPING COSTS WITHIN THE NETHERLANDS
Shipping costs within the Netherlands are €6.95 including VAT.
SHIPPING COSTS FOR EUROPE AND INTERNATIONAL DESTINATIONS
Shipping costs vary based on the destination country and the shipping method chosen. Please specify your country during the checkout process.
CUSTOMS AND TAXES FOR DESTINATIONS OUTSIDE EUROPE
Packages are shipped via our standard shipping service, usually performed by PostNL or DHL Express. Please note that customs duties, taxes and handling fees may still apply. It is important to understand that all customs and/or tax charges are the sole responsibility of the customer and are not included in the order total provided by SLAY WITH CONFIDENCE . All relevant charges must be paid upon delivery.
INTERNATIONAL SHIPPING POLICY
When placing an order for delivery to an international address, please be aware that your shipment may be subject to import duties and taxes upon arrival in your country. It is your responsibility to pay any import duties and taxes. We have no control over these charges and cannot predict the amounts.
Additionally, international orders may be subject to customs procedures, which may result in delays beyond our original delivery times. As the recipient of the goods, you are considered the “importer of record” and must comply with all laws and regulations of the destination country. Please note that we are not liable for any violations of these laws.
PROCESSING GUIDELINES
All products on the website are subject to availability and your order will only be processed once payment has been received. If any of the products you have ordered are out of stock or if additional identification is required to verify your credit card, we will inform you promptly.
SALE AND HOLIDAY SEASON
Due to the high demand for our sale items, orders placed during the sale period will not be considered confirmed until a shipping confirmation email is received. Therefore, your order may be cancelled if items are out of stock. Expect longer shipping times during the holidays. We will do our utmost to expedite the processing of your order as quickly as possible.
UNDELIVERED AND REFUSED PACKAGES
If delivery is refused for any reason or if the package is deemed undeliverable due to an invalid shipping address, we cannot be held responsible for lost, stolen, or misdelivered packages.
INSPECTION
Upon receipt of your order, it is important to immediately inspect the delivered products to ensure that they meet your expectations. If any of the products are not in the expected condition, please contact us as soon as possible at contact@slaywithconfidence.com Provide all necessary information such as your order details, contact information, a description of the problem and any photo evidence.
SHIPPING ERRORS OR DAMAGED PRODUCTS
We are committed to offering only the highest quality products, and as part of our commitment, each product undergoes rigorous quality control checks before it is shipped. If you have received an incorrect or damaged item, please contact us immediately upon receipt of your order to qualify for a free exchange for a new, comparable product, or a refund. In the case of a refund, we will process your full refund within 14 days of receiving the incorrect or damaged product, according to our Shipping Policy.
Please note: We do not accept returns on clothing that has been worn or damaged by you. Upon receipt of your order, it is your responsibility to immediately inspect the delivered products to ensure they are in the expected condition.
EVENTS BEYOND OUR CONTROL
We will not be liable for any failure to perform, or delay in performance of, our obligations if caused by circumstances beyond our reasonable control. Such circumstances may include fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute or measures taken by local or central government or other competent authority.