We strive to dispatch your order promptly. The estimated delivery time varies by country. All orders are shipped via PostNL. Once your order has been dispatched, You will receive a shipping confirmation email containing a tracking number. All shipping prices include VAT. Please note that delivery times may be impacted during holidays and sales periods.
ESTIMATED DELIVERY TIMES WITHIN THE NETHERLANDS:
Our goal is to deliver all orders within 1-5 working days from the date of order processing. However, during sale periods, this timeframe may be extended. We provide standard shipping options to your chosen address, including standard shipping and standard shipping with signature on delivery. Upon shipment of your order, we will email you a tracking number. Please be aware that it may take up to 48 hours for the tracking information to be updated online.
NOT AT HOME? WHAT TO DO NEXT?
In such cases, please refer to your tracking information for details about your shipment. The POSTNL carrier will deliver your package to a local POSTNL pickup point. You can retrieve your package at your convenience. Please note that the recipient must sign for delivery, and you'll be required to present an ID document when collecting your order.
IMPORTANT: PostNL will hold your package for a maximum of 7 days. If the package is not collected within this timeframe, it will be returned to us. Should you require your order to be resent, additional shipping costs will be incurred, which will be charged to you. We will provide you with a payment link to complete the transaction.
WE DELIVER WORLDWIDE
We offer worldwide delivery; however, we do not ship to APO, post office box, or FPO addresses.
DELIVERY TIMES WITHIN THE NETHERLANDS
1 to 5 working days
DELIVERY TIMES WITHIN EUROPE ZONE 1
5 to 9 working days
DELIVERY TIMES WITHIN EUROPE ZONE 2
7 to 10 working days
DELIVERY TIMES TO ALL OTHER COUNTRIES
9 to 14 working days
ESTIMATED SHIPPING PRE-ORDERS AND BACKORDERS
Pre-orders and backorders typically undergo shipping processing within a span of 2 to 3 weeks. However, the average duration for these products to become available in stock and ready for shipment ranges from 2 to 8 weeks. Please note that the provided date serves as an estimation, and supplies may arrive either sooner or later than anticipated.
MERGING PRE-ORDER AND BACKORDER PRODUCTS WITH ITEMS IN STOCK: HOW DOES IT WORK?
If you place an order containing items currently in stock along with a pre-order or backorder item, we will consolidate your order and ship it once all items are available. This means that your entire order will be delivered together. This policy remains consistent even if the anticipated delivery time is prolonged due to delays from our suppliers.
Please note that for pre-orders and backorders, we rely on our suppliers. If we're unable to meet the expected delivery time specified, we will promptly notify you via email.
If you prefer to receive the in-stock products earlier, we suggest placing separate orders for them. This will allow us to promptly dispatch the available items without delay, ensuring you receive them as soon as possible.
SHIPPING COSTS WITHIN THE NETHERLANDS
The shipping cost within the Netherlands is €6,95 including VAT.
SHIPPING COSTS FOR EUROPE AND INTERNATIONAL DESTINATIONS
Shipping costs vary based on the destination country and selected shipping method. Please specify your country during checkout.
DUTIES AND TAXES FOR DESTINATIONS OUTSIDE EUROPE
Parcels will be dispatched using our standard shipping service, typically handled by PostNL or DHL Express. Please note that customs duties, taxes, and handling fees may still apply. It's important to understand that all duties and/or taxes are the sole responsibility of the customer and are not included in the order total provided by SLAY WITH CONFIDENCE. Any relevant fees must be settled upon delivery.
INTERNATIONAL SHIPPING POLICIES
When you place an order on our website for delivery to an international destination, please be aware that your shipment may be subject to import duties and taxes upon arrival in your country. It is your responsibility to settle any applicable import duties and taxes. We do not have control over these charges and cannot predict their amounts.
Additionally, international orders may undergo customs clearance procedures, which could lead to delays beyond our original delivery estimates. As the recipient of the goods, you are considered the "importer of record" and must adhere to all laws and regulations of the destination country. Please note that we will not be held liable or accountable for any violations of these laws.
PROCESSING GUIDELINES
All products listed on the website are subject to availability, and your order will only be processed once payment has been received. In the event that any of the products you have ordered are out of stock, or if additional identification is required for credit card verification, we will promptly notify you.
SALE AND HOLIDAY SEASON
Due to the high demand for our sale items, orders placed during the sale period are only considered confirmed upon receipt of a shipping confirmation email. Therefore, it is possible that your order may be cancelled if items are out of stock. Please anticipate longer delivery times during holiday seasons. We are committed to expediting your order processing as swiftly as possible.
UNDELIVERABLE AND REFUSED PACKAGES
In the event that delivery is rejected for any reason or deemed undeliverable due to an invalid shipping address, we cannot be held responsible for packages that are lost, stolen, or mis-delivered.
INSPECTION
Upon receiving your order, it is imperative to inspect the delivered products promptly to ensure they meet your expectations. If any products are not in the expected condition, please email us at returns@slaywithconfidence.com as soon as possible. Include all necessary information such as your order details, contact information, a description of the problem, and photographic evidence.
SHIPPING ERRORS OR DAMAGED PRODUCTS
We are dedicated to offering only top-quality products, and as part of our commitment, each product undergoes rigorous quality checks before shipment. If you have received an incorrect or damaged item, please notify us immediately upon receipt of your order to qualify for a free exchange for a new, similar product, or a refund. In the case of a refund, we will process your full reimbursement within 14 days of receiving the incorrect or damaged product, in accordance with our Shipping Policy.
PLEASE NOTE: We do not accept returns for clothing that has been worn or damaged by you. Upon receiving your order, it is your responsibility to promptly inspect the delivered products to ensure they are in the expected condition.
EVENTS BEYOND OUR CONTROL
We shall not be held liable or accountable for any failure to perform or delay in performance of any of our obligations if caused by events beyond our reasonable control. Such events may include, but are not limited to, fire, flood, severe weather conditions, explosion, war, acts of terrorism, industrial disputes, or actions taken by local or central government authorities or other competent authorities.